Your protection is our responsibility
Our complete and transparent privacy policy explaining how your personal information is collected, used, and stored on the bdjee platform is described here.
bdjee operates a safe, transparent, and trustworthy online betting and casino platform for players in Bangladesh. We believe that the protection of your personal information is a fundamental right. In this privacy policy, we have clearly stated what types of information we collect, why we collect it, how we use it, and how we keep it secure. If you have any questions about this policy, please contact our support team.
What information we collect
Specific types of personal information are collected to create, manage, and secure your account on the bdjee platform and to improve the quality of our services. The categories of information collected are described in detail below.
1.1 Identity Information
When you create an account at bdjee, we collect the following identity information:
- Full name (in Bengali or English)
- Date of birth (for age verification — only those aged 21 or above may create an account)
- Valid identity document details (national ID card or passport number)
- Email address
- Mobile number
1.2 Financial Transaction Information
To process deposits and withdrawals and to ensure the security of transactions, we collect:
- bKash, Nagad, Rocket, Upay account numbers or bank account details
- Transaction history (deposit and withdrawal amounts and times)
- Bank name and branch details for bank transfers
1.3 Technical & Usage Information
Some technical information is collected automatically to maintain the security and service quality of our platform:
- IP address and device information (model, operating system)
- Browser type and version
- Login time and date
- Platform activity information (which games were played, bet amounts, etc.)
- Information obtained through cookies and similar tracking technologies
1.4 Communication Information
When you contact our support team via live chat or email, the details of that conversation are stored so that we can provide better service in the future.
How your information is used
bdjee uses your personal information only for specific and legitimate purposes. Your information is not used for any unnecessary or unauthorised purposes.
2.1 Account Management & Identity Verification
Your information is used to keep your account active, ensure login security, and complete the identity verification process. In particular, date of birth information is used to confirm age verification, as bdjee is for those aged 21 or above only.
2.2 Financial Transaction Processing
Financial information is used to correctly process deposits and withdrawals via your bKash, Nagad, Rocket, Upay, or bank transfer. Each transaction is verified to ensure fraud prevention.
2.3 Security & Fraud Prevention
Technical information and transaction history are analysed to detect and prevent unauthorised access to accounts, fraudulent activity, and illegal activities such as money laundering.
2.4 Customer Support
When you contact our support team via live chat or at [email protected], your account information is used to resolve your issue quickly and effectively.
2.5 Service Quality Improvement
Aggregated and anonymised statistical data is used to improve platform performance, the gaming experience, and overall service quality. No personal information is analysed individually in this context.
2.6 Legal Compliance
Certain information is retained to maintain records in accordance with applicable laws and regulations and to respond to any lawful requests from authorities.
Cookies & Tracking Technologies
Cookies and similar tracking technologies are used on the bdjee website. Cookies are small text files stored in your browser.
3.1 Essential Cookies
These cookies are essential for the core functionality of the platform. They are used to maintain your login session, verify security, and save your preferred language. These cookies cannot be disabled, as the platform does not function properly without them.
3.2 Functional Cookies
These cookies are used to remember your preferences and settings, so that your experience remains personalised even after each login.
3.3 Analytical Cookies
These cookies are used to collect anonymous statistics to understand how the pages of the platform are being used. This information never identifies any individual separately.
Sharing information with third parties
bdjee never sells your personal information or transfers it to unauthorised third parties. However, information may be shared in a limited way in certain specific circumstances.
4.1 Payment Processors
The necessary financial information is shared with bKash, Nagad, Rocket, Upay, and bank transfer service providers to process your deposits and withdrawals. These organisations follow strict privacy policies and receive information solely for the purpose of processing specific transactions.
4.2 Technology Service Providers
The services of trusted technology firms are used for server management, cyber security, and technical maintenance of the platform. Data protection obligations are ensured through agreements with these firms.
4.3 Legal Authorities
We may be required to provide information to authorities pursuant to a court order, government investigation, or other legitimate legal requirement. In such cases, only the information strictly necessary for the legal requirement is provided.
4.4 Business Restructuring
In the event of any future business merger, acquisition, or restructuring, your information may be transferred to the new managing entity. In such cases, however, all terms of this privacy policy will remain in effect.
Our measures to protect your information
bdjee has adopted industry-standard technical and organisational measures to ensure the security of your information.
5.1 SSL Encryption
Our platform uses the highest-standard SSL (Secure Socket Layer) encryption technology. As a result, all information transmitted between your browser and our servers is fully encrypted and unreadable by third parties.
5.2 Secure Data Storage
Your sensitive information, such as passwords, is stored in an encrypted state. Financial information is stored separately on servers meeting the highest security standards.
5.3 Access Control
Only authorised staff may access your information for specific purposes. A record is kept of every access and regular security audits are conducted.
5.4 Two-Factor Authentication
Two-Factor Authentication is provided to protect your account from unauthorised access. You are encouraged to keep this feature active.
Data retention period
We retain your personal information only for as long as it is necessary and legally required.
6.1 Active Account Information
All information associated with your account is retained while your account is active. This information is necessary for service delivery and account security.
6.2 After Account Closure
If you close your account, we are obliged to retain certain information for a defined period to meet legal and regulatory requirements. After this period, the information is securely deleted.
6.3 Transaction Records
Records of financial transactions are retained for a prescribed period for legal reasons. This assists in resolving any dispute or legal requirement.
Your rights and control
bdjee believes that you should have full control over your own information. To this end, we provide you with the following rights.
7.1 Right to Access Information
You have the right to know what information we hold about you. A copy of your information will be provided upon contacting our support team.
7.2 Right to Correct Information
If any information stored in your account is incorrect or incomplete, you may request that it be corrected. Re-verification of identity may be required to correct certain information.
7.3 Right to Request Deletion
In certain circumstances you may request that your information be deleted. However, it may not be possible to delete certain information due to legal obligations.
7.4 Right to Object to Processing
You have the right to object to the use of your information for specific purposes. We will take appropriate steps in response to such requests.
7.5 Right to Lodge a Complaint
If you have any concerns or complaints about the handling of your information, please contact our support team first. We will endeavour to resolve your complaint within a prompt timeframe.
Protection of minors' information
bdjee provides services only to those aged 21 or above. Collecting or storing information from any person under the age of 21 is against our policy.
If it comes to our attention that a minor has created an account, that account will be closed immediately and all associated information will be securely deleted. If a parent or guardian believes that their minor child has created an account on our platform, please contact our support team.
Changes to this policy
bdjee may update this privacy policy from time to time. If any significant changes are made to the policy, we will notify you in the following ways:
- A notification will be sent to your registered email address.
- A notification will be displayed when you log in to the platform.
- The update date on this page will be changed.
If you continue to use the platform after a policy change, you will be considered to have given your consent to the updated policy. We therefore ask that you visit this page regularly.
Contact us
If you have any questions, concerns, or requests regarding this privacy policy, our support team is always ready to help. We provide service in both Bengali and English 24 hours a day, 7 days a week.
Ways to contact us:
- Email: [email protected]
- Live Chat: Log in to the platform and use the live chat feature directly — available 24/7
We will respond promptly to any issues regarding the protection of your information. bdjee always treats your privacy as a top priority and is dedicated to serving you as a safe and trustworthy platform.